Shipping Policy

Effective Date: 7-06-2025

At Happy Tails Co, we want to make sure your order gets to you as quickly and safely as possible. Here's everything you need to know about how we handle shipping:

1. Processing Time

  • Orders are processed within 6–10 business days (excluding weekends and holidays).

  • You'll receive a confirmation email once your order is placed and another when it's shipped.

2. Shipping Time & Delivery

We currently ship within Australia regions and Intentional such as the United States / Worldwide].

Estimated Delivery Times:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days (if available)

  • International Shipping: 10–21 business days (varies by location)

Please note: Delivery times may vary due to factors beyond our control (weather, customs, carrier delays).

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free shipping may be available on qualifying orders (e.g., orders over $100).

4. Tracking Your Order

Once your order ships, you'll receive a tracking number by email so you can monitor its journey right to your door.

If you haven't received your tracking number within 3 business days, please contact us

5. Wrong Address or Delivery Issues

  • Please make sure your shipping address is correct before placing your order.

  • If you accidentally entered the wrong address, contact us as soon as possible, we may be able to update it if the order hasn’t shipped yet.

  • We are not responsible for packages delivered to an incorrect address if the information was entered incorrectly.

6. Lost or Delayed Packages

If your package hasn’t arrived within the expected time:

  1. First, check your tracking information.

  2. Contact the shipping carrier for an update.

  3. If it's still unresolved, contact us,  we’re happy to help!

7. International Shipping Notes (if applicable)

  • Customs, duties, and taxes are not included in the shipping cost and may be charged upon delivery.

  • Customers are responsible for these fees, which vary by country.